Most concerns can be quickly resolved by the member of staff involved. This can often be achieved by the complainant contacting the member of staff directly. Where possible, the concerns should be put in writing and provided to the member of staff so that he/she is able to look into the matter.
If the complainant does not feel able to take up the issue with member of staff, the complainant can ask the Headteacher to appoint another member of staff to deal with the complaint.
If the member of staff feels that they are too compromised to deal with a complaint, the Headteacher may appoint another member of staff to deal with the matter.
If the complaint is about the Headteacher or a Governor, the matter should be referred to the Chair of Governors.
Please refer to the school's Complaints Policy below:
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